{"id":531,"date":"2025-11-04T12:42:42","date_gmt":"2025-11-04T12:42:42","guid":{"rendered":"https:\/\/nigelux.com\/shop\/?page_id=531"},"modified":"2026-02-27T20:05:17","modified_gmt":"2026-02-27T20:05:17","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/nigelux.com\/en\/livraison-retours\/","title":{"rendered":"Livraison &amp; retours"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"531\" class=\"elementor elementor-531\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25df727f e-flex e-con-boxed e-con e-parent\" data-id=\"25df727f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fadb4b elementor-widget elementor-widget-heading\" data-id=\"4fadb4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livraison, retours  &amp; remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f0f71d6 e-flex e-con-boxed e-con e-parent\" data-id=\"6f0f71d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ffd5a5 elementor-widget elementor-widget-heading\" data-id=\"2ffd5a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livraison &amp; retours \u2014 NIGELUX<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c15a166 elementor-widget elementor-widget-text-editor\" data-id=\"c15a166\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"335\" data-end=\"378\"><strong data-start=\"335\" data-end=\"378\">Derni\u00e8re mise \u00e0 jour : 27 f\u00e9vrier 2026<\/strong><\/p><p data-start=\"380\" data-end=\"667\">Chez <strong data-start=\"385\" data-end=\"396\">NIGELUX<\/strong>, nous mettons tout en \u0153uvre pour vous offrir une <strong data-start=\"446\" data-end=\"485\">livraison rapide, suivie et soign\u00e9e<\/strong>, dans le respect de nos engagements qualit\u00e9.<br data-start=\"530\" data-end=\"533\" \/>Chaque commande est pr\u00e9par\u00e9e avec attention dans nos locaux, afin que votre exp\u00e9rience soit aussi \u00e9l\u00e9gante et naturelle que nos soins.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3673131 elementor-widget elementor-widget-heading\" data-id=\"3673131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Modes et d\u00e9lais de livraison<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e80ac0c elementor-widget elementor-widget-text-editor\" data-id=\"e80ac0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1043\" data-end=\"1161\">Nous livrons actuellement en <strong data-start=\"1072\" data-end=\"1097\">France m\u00e9tropolitaine<\/strong>, <strong data-start=\"1099\" data-end=\"1119\">Union europ\u00e9enne<\/strong> et <strong data-start=\"1123\" data-end=\"1140\">international<\/strong> (selon destination).<\/p><div class=\"_tableContainer_1rjym_1\"><div class=\"group _tableWrapper_1rjym_13 flex w-fit flex-col-reverse\" tabindex=\"-1\"><table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"1163\" data-end=\"1561\"><thead data-start=\"1163\" data-end=\"1224\"><tr data-start=\"1163\" data-end=\"1224\"><th data-start=\"1163\" data-end=\"1170\" data-col-size=\"sm\">Zone<\/th><th data-start=\"1170\" data-end=\"1185\" data-col-size=\"sm\">Transporteur<\/th><th data-start=\"1185\" data-end=\"1202\" data-col-size=\"sm\">D\u00e9lais estim\u00e9s<\/th><th data-start=\"1202\" data-end=\"1224\" data-col-size=\"sm\">Frais de livraison<\/th><\/tr><\/thead><tbody data-start=\"1288\" data-end=\"1561\"><tr data-start=\"1288\" data-end=\"1393\"><td data-start=\"1288\" data-end=\"1317\" data-col-size=\"sm\">\ud83c\uddeb\ud83c\uddf7 France m\u00e9tropolitaine<\/td><td data-col-size=\"sm\" data-start=\"1317\" data-end=\"1345\">Colissimo \/ Mondial Relay<\/td><td data-col-size=\"sm\" data-start=\"1345\" data-end=\"1366\">2 \u00e0 5 jours ouvr\u00e9s<\/td><td data-col-size=\"sm\" data-start=\"1366\" data-end=\"1393\">Offerte d\u00e8s 60\u20ac d\u2019achat<\/td><\/tr><tr data-start=\"1394\" data-end=\"1481\"><td data-start=\"1394\" data-end=\"1408\" data-col-size=\"sm\">\ud83c\uddea\ud83c\uddfa Europe<\/td><td data-col-size=\"sm\" data-start=\"1408\" data-end=\"1434\">Colissimo International<\/td><td data-col-size=\"sm\" data-start=\"1434\" data-end=\"1455\">4 \u00e0 8 jours ouvr\u00e9s<\/td><td data-col-size=\"sm\" data-start=\"1455\" data-end=\"1481\">Calcul\u00e9s \u00e0 la commande<\/td><\/tr><tr data-start=\"1482\" data-end=\"1561\"><td data-start=\"1482\" data-end=\"1501\" data-col-size=\"sm\">\ud83c\udf0d International<\/td><td data-col-size=\"sm\" data-start=\"1501\" data-end=\"1518\">DHL \/ La Poste<\/td><td data-col-size=\"sm\" data-start=\"1518\" data-end=\"1540\">6 \u00e0 15 jours ouvr\u00e9s<\/td><td data-col-size=\"sm\" data-start=\"1540\" data-end=\"1561\"><p>Selon destination<\/p><\/td><\/tr><\/tbody><\/table><h2 data-start=\"1715\" data-end=\"1741\">\u00a0<\/h2><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6f94c elementor-widget elementor-widget-heading\" data-id=\"6c6f94c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Suivi de commande<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba108d6 elementor-widget elementor-widget-text-editor\" data-id=\"ba108d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e8s l\u2019exp\u00e9dition, vous recevez un e-mail avec votre <strong data-start=\"1795\" data-end=\"1814\">num\u00e9ro de suivi<\/strong> et un lien vers le site du transporteur.<br data-start=\"1855\" data-end=\"1858\" \/>Vous pouvez \u00e9galement suivre l\u2019\u00e9tat de votre commande depuis votre <strong data-start=\"1925\" data-end=\"1950\">espace client NIGELUX<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d44e530 elementor-widget elementor-widget-heading\" data-id=\"d44e530\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Retard ou perte de colis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84bafac elementor-widget elementor-widget-text-editor\" data-id=\"84bafac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1993\" data-end=\"2115\">En cas de retard inhabituel ou de colis non re\u00e7u dans les d\u00e9lais pr\u00e9vus, contactez-nous \u00e0 :<br data-start=\"2084\" data-end=\"2087\" \/><strong data-start=\"2090\" data-end=\"2113\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2092\" data-end=\"2111\">contact@nigelux.com<\/a><\/strong><\/p><p data-start=\"1993\" data-end=\"2115\">Nous effectuerons les v\u00e9rifications n\u00e9cessaires aupr\u00e8s du transporteur et, si besoin, proc\u00e8derons \u00e0 un <strong data-start=\"2220\" data-end=\"2250\">renvoi ou un remboursement<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4982779 elementor-widget elementor-widget-heading\" data-id=\"4982779\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Frais de livraison offerts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46d12ab elementor-widget elementor-widget-text-editor\" data-id=\"46d12ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"2295\" data-end=\"2359\">Livraison offerte en France m\u00e9tropolitaine d\u00e8s 60 \u20ac d\u2019achat.<\/strong><br data-start=\"2359\" data-end=\"2362\" \/>En dessous de ce montant, les frais de livraison sont calcul\u00e9s automatiquement lors du passage de commande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d01aba8 elementor-widget elementor-widget-heading\" data-id=\"d01aba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Retours &amp; \u00e9changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03fcb8e elementor-widget elementor-widget-text-editor\" data-id=\"03fcb8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2505\" data-end=\"2720\">Conform\u00e9ment \u00e0 l\u2019article <strong data-start=\"2530\" data-end=\"2568\">L221-18 du Code de la consommation<\/strong>, vous disposez d\u2019un <strong data-start=\"2589\" data-end=\"2610\">d\u00e9lai de 14 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre <strong data-start=\"2674\" data-end=\"2699\">droit de r\u00e9tractation<\/strong>, sans justification.<\/p><h5 data-start=\"2722\" data-end=\"2748\">Conditions de retour :<\/h5><ul data-start=\"2749\" data-end=\"3044\"><li data-start=\"2749\" data-end=\"2849\"><p data-start=\"2751\" data-end=\"2849\">Les produits doivent \u00eatre <strong data-start=\"2777\" data-end=\"2846\">neufs, non utilis\u00e9s, non ouverts et dans leur emballage d\u2019origine<\/strong>.<\/p><\/li><li data-start=\"2850\" data-end=\"2967\"><p data-start=\"2852\" data-end=\"2967\">Les <strong data-start=\"2856\" data-end=\"2899\">produits ouverts, utilis\u00e9s ou descell\u00e9s<\/strong> ne peuvent \u00eatre repris pour des raisons d\u2019hygi\u00e8ne et de s\u00e9curit\u00e9.<\/p><\/li><li data-start=\"2968\" data-end=\"3044\"><p data-start=\"2970\" data-end=\"3044\">Les frais de retour sont \u00e0 la charge du client, sauf erreur de notre part.<\/p><\/li><\/ul><h5 data-start=\"3046\" data-end=\"3061\">Proc\u00e9dure :<\/h5><ol data-start=\"3062\" data-end=\"3308\"><li data-start=\"3062\" data-end=\"3143\"><p data-start=\"3065\" data-end=\"3143\">Envoyez une demande \u00e0 <strong data-start=\"3087\" data-end=\"3110\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3089\" data-end=\"3108\">contact@nigelux.com<\/a><\/strong><\/p><ul><li data-start=\"3062\" data-end=\"3143\"><p data-start=\"3065\" data-end=\"3143\">avec votre num\u00e9ro de commande.<\/p><\/li><li data-start=\"3144\" data-end=\"3194\"><p data-start=\"3147\" data-end=\"3194\">Nous vous communiquerons l\u2019adresse de retour.<\/p><\/li><li data-start=\"3195\" data-end=\"3308\"><p data-start=\"3198\" data-end=\"3308\">D\u00e8s r\u00e9ception et v\u00e9rification du colis, un <strong data-start=\"3241\" data-end=\"3258\">remboursement<\/strong> ou <strong data-start=\"3262\" data-end=\"3271\">avoir<\/strong> sera effectu\u00e9 sous 14 jours maximum.<\/p><\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8f2de9 elementor-widget elementor-widget-heading\" data-id=\"e8f2de9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Produit d\u00e9fectueux ou erreur de commande<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aed75e elementor-widget elementor-widget-text-editor\" data-id=\"5aed75e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si un article est arriv\u00e9 endommag\u00e9 ou qu\u2019il ne correspond pas \u00e0 votre commande, contactez-nous imm\u00e9diatement \u00e0 <strong data-start=\"3477\" data-end=\"3500\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3479\" data-end=\"3498\">contact@nigelux.com <\/a><\/strong>avec une photo du produit concern\u00e9.<br data-start=\"3536\" data-end=\"3539\" \/>Nous prendrons en charge le remplacement ou le remboursement sans frais suppl\u00e9mentaires.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cfdbe2 elementor-widget elementor-widget-heading\" data-id=\"0cfdbe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Emballage responsable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd79edf elementor-widget elementor-widget-text-editor\" data-id=\"fd79edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nos produits sont soigneusement emball\u00e9s dans des <strong data-start=\"3716\" data-end=\"3754\">packagings recyclables et \u00e9l\u00e9gants<\/strong>, en coh\u00e9rence avec nos valeurs :<br data-start=\"3787\" data-end=\"3790\" \/>\u2192 <strong data-start=\"3792\" data-end=\"3814\">moins de plastique<\/strong>, <strong data-start=\"3816\" data-end=\"3835\">plus de naturel<\/strong>, et un <strong data-start=\"3843\" data-end=\"3881\">impact minimal sur l\u2019environnement<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ced04aa elementor-widget elementor-widget-heading\" data-id=\"ced04aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. service client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c35660 elementor-widget elementor-widget-text-editor\" data-id=\"1c35660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3914\" data-end=\"4101\">Pour toute question concernant la livraison, le suivi ou un retour, notre \u00e9quipe est \u00e0 votre \u00e9coute :<br data-start=\"4015\" data-end=\"4018\" \/><strong data-start=\"4021\" data-end=\"4044\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4023\" data-end=\"4042\">contact@nigelux.com<\/a><\/strong><\/p><p data-start=\"3914\" data-end=\"4101\">Du lundi au vendredi \u2014 9h \u00e0 17h (hors jours f\u00e9ri\u00e9s)<\/p><p data-start=\"3666\" data-end=\"3882\"><strong data-start=\"4111\" data-end=\"4122\">Nigelux<\/strong>, la beaut\u00e9 naturelle et consciente, livr\u00e9e directement jusqu\u2019\u00e0 vous avec \u00e9l\u00e9gance et transparence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Livraison, retours &amp; remboursement Livraison &amp; retours \u2014 NIGELUX Derni\u00e8re mise \u00e0 jour : 27 f\u00e9vrier 2026 Chez NIGELUX, nous mettons tout en \u0153uvre pour vous offrir une livraison rapide, suivie et soign\u00e9e, dans le respect de nos engagements qualit\u00e9.Chaque commande est pr\u00e9par\u00e9e avec attention dans nos locaux, afin que votre exp\u00e9rience soit aussi \u00e9l\u00e9gante [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-531","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nigelux.com\/en\/wp-json\/wp\/v2\/pages\/531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nigelux.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nigelux.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nigelux.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nigelux.com\/en\/wp-json\/wp\/v2\/comments?post=531"}],"version-history":[{"count":13,"href":"https:\/\/nigelux.com\/en\/wp-json\/wp\/v2\/pages\/531\/revisions"}],"predecessor-version":[{"id":1258,"href":"https:\/\/nigelux.com\/en\/wp-json\/wp\/v2\/pages\/531\/revisions\/1258"}],"wp:attachment":[{"href":"https:\/\/nigelux.com\/en\/wp-json\/wp\/v2\/media?parent=531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}